Shipping policy

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Tariff information:  US Customers only

As a small shop based in Finland, we put so much heart into everything we send your way. Recently, however, the United States Customs has introduced new regulations affecting shipments from the EU and unfortunately that means Finland. We want to keep you fully informed, explain what this means for you, and offer the best support we can.

What’s Changing?

DON'T WORRY .... WE ARE STILL SHIPPING TO THE US

All packages sent from Finland to the US may now be subject to:

  • A 15% customs tariff based on the total value of your order.

  • A processing fee set by FedEx or US Customs. (This fee is usually small but varies depending on the contents and value of the package , and the way in which you clear the package through customs.)

These charges are not from our shop, but are required by the US government. We completely understand that this is an unwelcome surprise, and we’re here to make this process as smooth as possible.

Your Options for Handling These Costs

We’ve worked hard to give you a few flexible options to choose from:

1. Pay Upon Arrival (Default Option)

FedEx will contact you via email once your package reaches US customs. You’ll be asked to pay the tariff and any applicable fees directly.
This is a simple process, and FedEx’s system is designed to make payment and customs clearance easier, however we have no control over the costs and fees.

2. Prepay Through Us

If you prefer to have everything handled in advance, we can take care of the customs fees for you. Just email us, and we’ll calculate the estimated amount (15% tariff + FedEx’s processing fee) and invoice you accordingly before your package leaves.

Please note: While we do our best to give you an accurate total, we cannot guarantee the exact final fee here, as customs charges may vary depending on the items in your package and the specific clearance process required. (the invoice will have the final fees)


We do not charge anything extra for this service—it's simply our way of helping make things easier for you.

3. Handle Customs Clearance Yourself

There may be an option to complete the customs process entirely on your own, outside of FedEx’s direct payment system.
This may be the most cost-effective route as it takes out the middle man.... but please keep in mind:

  • We are not based in the US and are unable to offer guidance on this process.

  • You will likely need to request customs/import clearance documents directly from FedEx to complete the process with US Customs.

  • If any of you Lovelies have more details on this method I would be happy to hear and pass this forward.

USUALLY YOU HAVE 5 DAYS TO CLEAR YOUR PACKAGE : Please note if a package is unpaid at customs and it is returned to us, the original shipping cost plus the return cost will be deductible from any eligible refund. If it needs to be sent again, these fees will need to be paid along with the new shipping cost. As a small business we cannot sustainably absorb those types of costs and keep our doors open which is why we are trying to navigate this with you. 

Want to Combine Orders to Save on Fees?

Yes, absolutely! If you’d like to consolidate multiple orders into one shipment to reduce customs and handling charges, just send us an email—we’re happy to help and we will do our best to help you through this process.

A Quick Reminder About Preorders & Cancellations

We understand that unexpected fees can be frustrating. However, as outlined in our Terms & Conditions:

  • Preorders (including themed boxes, subscriptions (prepaid) advent calendars, and planners) are non-refundable.

  • Orders already placed cannot be cancelled or refunded.

These policies help us remain fair to everyone, including customers in other countries who have long been subject to similar tariffs & customs fees at their own borders. We know that this is all new to US customers and to us, so we will try to help you through it as best we can.

We Truly Appreciate You 

We know this change isn’t ideal—for you or for us. As a small, independent shop, international shipping changes like this can be difficult and financially draining to navigate. But we want to be open, honest, and supportive in every way we can. I want to take this time to say thank you for staying with us and navigating this with us, we have had no tariffs or fees yet, so we will only learn with time. 


If an item arrives defective:
all our products are checked during packaging twice by two of us to ensure all items are how they should be, if for some reason your item arrives defective due to shipping etc please return the items to us and we will be happy to replace or refund the item once received. 

***(please remember, all return costs are paid by the buyer) we do not have the ability to print or refund shipping, so please be aware of this before you purchase. 

***If you do not pick up your delivery from your pick up point or its undelivered for any reason, and it is returned to us, you the customer is liable for the return cost and reshipping. If you require a refund after the items are undelivered and returned to us, the shipping return cost will be taken from the original price of your order and the balance refunded.
 

Standard Shipping ( not insured & not tracked)
Standard Shipping is only partially tracked and is not insured. The buyer is responsible in the case of any loss of mail since the proof of shipping will be shared with you. - If in the case of a lost package the shop cannot receive any compensation from the shipping provider, therefore we cannot refund or resend lost items which have been sent with No tracking or insurance. Please Note: you do this shipping at your own risk. 

Standard shipping is reliable but we do recommend if you like to track your package for peace of mind and also like to have insurance if your package is lost that we can resend it, please choose  priority or  tracked & insured or Express options. We are not liable if you chose the standard free shipping option which is uninsured and a lost mail incident happens. Please remember and consider these things before purchasing because as a small business if a package is uninsured we have no way to recoup the product lose from the shipping company if you chose that option therefore cannot refund or resend the product.
If we choose to resend - at our own discretion- you will be asked to pay for the tracked shipping of the next shipping or we will not replace in this incidence.